Refund and Returns Policy

1. General Policy

At silkgo, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, you may request a refund or return in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories intact. Items that have been altered, washed, or damaged will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Final‑sale items marked as such on the product page
• Undergarments, swimwear, and other hygiene‑related goods

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once approved, you will receive a prepaid shipping label via email. Pack the item securely, attach the label, and drop it off at the designated carrier. You are responsible for returning the item within the specified time frame.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 15% may be applied to returns that are not due to a defect or error on our part.

5. Exchanges

If you prefer an exchange for a different size, color, or product, follow the same return procedure and indicate the desired replacement. Exchanges are subject to product availability.

6. Defective or Incorrect Items

For items that arrive damaged, defective, or incorrect, please contact us within 7 days of receipt. We will arrange a replacement or full refund at no additional cost to you.

7. User Responsibilities

• Provide accurate contact and shipping information.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page.

9. Contact Information

If you have questions or need assistance, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Silkgo Store, 1234 Market Street, Suite 100, Austin, TX 78701, USA