Privacy Policy

1. Introduction

Welcome to SilkGo (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://www.silkgo.store (the “Website”). By using the Website, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal data when you interact with the Website:

• Name, email address, phone number, and mailing address.
• Payment information (processed securely by third‑party payment providers).
• Account credentials, such as usernames and passwords.

2.2 Non‑Personal Information

We automatically gather certain technical data, including:

• IP address, browser type, and operating system.
• Pages visited, time spent on the site, and referral URLs.
• Cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected data for the following purposes:

• Processing orders, payments, and deliveries.
• Providing customer support and responding to inquiries.
• Sending order confirmations, shipping updates, and transactional communications.
• Improving the Website, customizing content, and conducting analytics.
• Complying with legal obligations and protecting our rights.

4. Sharing and Disclosure

We may share your information with third parties only in limited circumstances:

• Service providers that perform functions on our behalf (e.g., payment processors, shipping carriers, email services).
• Legal authorities when required by law or to protect our legal rights.
• Business partners for joint marketing activities, provided you have given explicit consent.

We do not sell, rent, or trade your personal data to unrelated third parties.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience, analyze traffic, and deliver personalized content. You may manage cookie preferences through your browser settings.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

9. Links to Third‑Party Sites

The Website may contain links to external sites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this policy from time to time. The revised version will be posted on the Website with an updated “Effective Date”. Continued use of the Website after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: Address

Effective Date: May 6, 2026